General Queries
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes! COD is available for orders below INR 5000 on all serviceable pincodes.
HOW TO PLACE AN EXCHANGE REQUEST?
- Contact our support team on +91 99993 32693 or email us on Support@Forbro.in to place an exchange request
- A confirmation email would be shared once the exchange request is approved.
Please note that the exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 3-5 working days by our courier partner. Once we receive the product, we will get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We do not charge any additional handling fee for returns.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 7-10 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. In case of delay please write to us at support@forbro.in
HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case the order does not get delivered within 7-10 working days, you can write to us at support@forbro.in. We will do our best to get it delivered at the earliest.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
As of now on a promotional basis, shipping is free on www.forbro.in. However, We charge a shipping fee of INR 100/- on all orders.
DO WE SHIP OUTSIDE INDIA?
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.
Cancellation, Return & Refund
HOW CAN I CANCEL AN ORDER?
To make a cancellation, don't hesitate to get in touch with our support team at +91 99993 32693 or email us at Support@Forbro.in to place a cancellation request.
HOW DO I RETURN / EXCHANGE A PRODUCT?
In case of returns/exchange, Contact our support team on +91 99993 32693 or email us on Support@Forbro.in to place an exchange request. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment. Please note that no handling fee is charged for returns. In addition, free products received during any promotional events/offers are not eligible for returns.
WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on support@forbro.in. In case you fail to intimate about the same, the return might not be processed.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product, Contact our support team at +91 99993 32693 or email us at Support@Forbro.in to raise a return request if you receive any wrong order.
WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?
Return request needs to be raised within 7 days of the delivery date.
I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?
For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please email us at support@forbro.in.
CAN I RETURN ALL ITEMS?
Boxers, Socks, Perfumes and Face Masks cannot be returned keeping hygiene into consideration. In addition, orders including any free products received during promotional events/offers are not eligible for returns/exchanges.
WHEN WILL I GET MY REFUND?
It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
HOW DO I GET MY REFUND FOR DISCOUNTED ITEMS?
In case of orders placed with discount is returned, the discount will be waived of and the products will be billed on MRP. The balance amount will be refunded as store credit.
HOW DO I GET MY REFUND FOR PREPAID ORDERS?
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
HOW DO I GET MY REFUND FOR CASH ON DELIVERY ORDERS?
Once the product(s) reaches us and passes the QC, a coupon code worth the Order Value will be sent to the registered email and Whatsapp number which can be used in under 30 days from the issuance of the coupon code
HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?
For further information on your returned order, you may log into your account or reach us at support@forbro.in.
Sizing Help
HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.
Payments
MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?
In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at support@forbro.in. We will verify and get back to you at the earliest.
